On this page
1.Information we handle
Depending on the features you use, information may include:
- Account and verification: name, email, mobile or WhatsApp number, country, account identifiers, verification and authentication information, and records of agreement acceptance.
- Optional profile: photo, biography, website and social links you choose to provide.
- Products and transactions: orders, payment references or transaction hashes, licences, renewals, MT5 account identifiers and broker-server details.
- Support: messages and submitted screenshots, images or videos.
- Usage and diagnostics: pages viewed, button interactions, referral and campaign information, visit duration, session identifiers, approximate country, region or city derived from network information, registration and login activity, recent activity, browser or device details, and security or error logs.
- Notifications: browser push subscriptions and preferences; names, phone numbers and consent records for opted-in WhatsApp updates.
- Enabled connections: account identifiers, connection status, software versions and operational or trading information needed for a connection you explicitly enable, as described for that feature.
Do not send broker passwords, wallet seed phrases, card security codes or unnecessary identity documents through general forms or support messages. Material changes in information collection for new features will be explained in an updated notice.
2.Why information is used
We use relevant information to create and verify accounts, provide downloads and licences, operate enabled connections, handle orders and support, send requested notifications, measure usage, improve reliability, detect abuse, maintain security and meet applicable legal or recordkeeping duties.
Processing must have the legal basis required by applicable law. Where consent is required, it must be obtained appropriately. Accepting this policy or the User Agreement is not blanket consent for unrelated purposes or optional marketing.
4.Service providers and third parties
Relevant information is processed by providers supporting the service, including Cloudflare-backed hosting and storage, Supabase authentication, email delivery and browser push infrastructure. Authorised administrators and providers may access information needed for their roles.
The economic calendar uses MetaQuotes / Tradays. Loading an embedded service may disclose network and browser information to its provider and involve that provider’s cookies or policies. External brokers, marketplaces, social platforms and payment services operate under their own policies. Referral links may carry an identifier used to attribute an introduction or commission.
Information may also be disclosed when required by law or reasonably necessary to establish or defend legal claims, protect users or address fraud and security incidents, subject to applicable safeguards.
5.Public and account information
Not everything submitted to the site should be treated as confidential. Content deliberately published publicly can be seen by others. Profile photos may be served through shareable URLs, so do not upload a confidential image.
Account contact details, support conversations and licence information are not intended to be public. Access is limited according to the feature and authorised administrative or provider functions, although no system can guarantee absolute security.
6.Messages and your choices
Essential communications can include verification, account security, orders and support. A request for a maintenance-reopening email does not subscribe you to unrelated marketing.
Push notifications can be disabled through the website’s available controls or browser settings. Contact support to stop optional email or WhatsApp updates. Withdrawing from a notification channel does not itself delete your account. Separate consent is sought where required for a channel or purpose.
7.Retention and deletion
Retention depends on the account or service purpose, security needs and applicable financial, legal or dispute obligations. Necessary records may remain after an account closes. Records that are no longer needed should be deleted or de-identified in accordance with retention procedures and applicable law.
A deletion request is reviewed across relevant systems. Deletion may not be immediate in backups or third-party systems, and some records may have to be retained for a lawful reason. We will explain applicable limitations; closing an account does not guarantee instant erasure of every record.
8.Security and international processing
We use reasonable safeguards and access restrictions, but internet transmission and storage cannot be guaranteed completely secure. Providers may process information outside your country, subject to applicable transfer requirements.
If a personal-data incident occurs, we will provide notices to affected people or authorities where required by applicable law.
9.Privacy requests and complaints
Email support@pratikalgo.com for access, correction, deletion, withdrawal of consent or a privacy complaint. Describe the request and account involved without including passwords or verification codes.
We may request proportionate identity verification. Requests are handled subject to applicable rights, lawful exemptions and statutory timelines. We will explain any limitation and this policy does not remove your right to contact a relevant authority.
10.Age and policy updates
Our account services are intended for people aged 18 or older. Contact support if you believe a child has provided personal information so that we can review the circumstances and take appropriate action.
Updates will be dated. Material changes will be notified, and additional consent obtained where required by law.